Sustainable Supply Chain and Operations Management focuses on the design and management of transformation processes to provide products and services to create value for the people, planet, and firm prosperity. On the one hand, supply chain and operations management involves the integration of activities and processes, to facilitate the flows of materials, services, finances, and information to convert inputs into the firms? primary products and services. Operational issues include the design of products and processes, the procurement of raw materials, the control of inventories, the maintenance of quality, the planning of human resources and facilities, and the delivery of products or services, so that customer expectations and needs are met. Operations also have significant interactions with other functional areas of the firm (e.g., finance, marketing, strategy, and accounting). Therefore, understanding the role of the operations function and its impact on the competitiveness of the firm from both tactical and strategic aspects is an important part of any manager's training. This course will introduce students to the fundamental concepts, operations practices, and models in both manufacturing- and service-oriented firms. The course will cover both quantitative and qualitative methods.

This course teaches the essential tools and tasks to design an efficient supply chain planning and control system, including ERP, integrated business planning, forecasting, inventory management, capacity/production/material planning, and scheduling. Prereq: 3001 or instr consent

Concepts and principles of Quality Management and Lean Six Sigma. Process improvement is an important part of every manager?s job. Both the managerial and the technical aspects of quality improvement are considered. Three tiers of the quality field are presented including; quality frameworks, quality methodologies, and quality tools. The foundation starts with learning the overarching quality frameworks such as the Malcolm Baldrige Performance Excellence framework, Six Sigma process improvement, and ISO 9001. Next the course examines quality methodologies such as the six sigma DMAIC methodology, Rummler-Brache process improvement methodology, Lean Thinking, Plan-Do-Check-Act, and the Theory of Constraints. Applications of process improvement are conducted using the many tools of process improvement; SIPOC diagram, Critical-to-Quality Tree, cross-functional process maps, project charter, affinity diagram, quality function deployment, cycle of service, moments of truth, service recovery plan, control plan, statistical process control, control charts, process capability, balanced scorecard, performance metrics matrix, design of experiments. Lean tools such as; Kaizen, Kanban, Five Why, Andon, 5S, Gemba, 8 wastes, Takt time, standardized work, bottleneck analysis, poka-yoke, root causal analysis, and visual control. prereq: 3001 or equiv or instr consent

Principles and methods useful for planning and controlling a project, including development of project plan, resource planning and scheduling, and project monitoring and control. Selected computerized packages are studied, including PERT and CPM, and examples of different types of projects from manufacturing and service industries are used. prereq: 3000 or instr consent

Strategic/operational role of purchasing/supply. Supply management. Supplier-selection criteria such as quantity, quality, cost/price considerations. Buyer-supplier relationships. prereq: 3001

Linkages between logistics/transportation and marketing, operations, and finance. How different industries integrate logistics, warehousing, transportation, and information systems. prereq: 3001

Issues unique to managing service processes. Identifying service needs, designing services, and managing services. prereq: 3001

Technologies and technological change within/between firms as opportunities for professional leadership. Selecting technologies, nurturing their adoption, and ensuring their exploitation. prereq: 3001